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You can find most answers to your questions right here on this page.
If you still can't find what you're looking for, contact us. We are here to help you 7 days a week and respond within 24 hours.



  • What is so unique about Bingin?

    Starting with the first ever all neoprene dog collar and dog bed, Bingin stands alone by creating some of the most unique dog accessories on the market. The first of their kind, our dog essentials are loaded with benefits never seen before, a must have for any beach dog! Read more about Bingin here.

  • Why neoprene for dog products?

    Neoprene is lightweight, ultra soft and extremely durable. Tough with a softer side, just like your dog? Discover all the amazing benefits of neoprene dog accessories on our Home page.

  • How do I choose the perfect product size for my dog?

    We have created an easy to use sizing chart to make sure that you measure your dog correctly for the perfect collar fit. You can find a button on each product page labeled "Size Guide" or by clicking below.

    Neoprene Dog Collar Sizes

  • How long does it take to process my order?

    All orders are typically processed within 1-3 business days. We do everything we can to get your order processed ASAP. Check out Shipping & Delivery for more information on what happens when you place your order.

  • What are the shipping charges within the continental US & Hawaii?

    • ● All orders over $50 qualify for free shipping (not including Alaska & Hawaii)
    • ● All orders under $50 will ship for a USPS flat rate of $6. (Not including Alaska & Hawaii)
    • ● Orders to Alaska & Hawaii ship for a $20 flat rate.
  • How long does it take to receive my order?

    You should receive your order between 3-7 business days depending on the delivery address.

  • How can I track my order?

    Once your order ships you should receive a confirmation email containing the tracking number for your package. Feel free to contact us if you can’t find this information.

  • What is Bingin’s return policy?

    Our number one priority is making sure that you and your dog are 100% satisfied with every product we sell. If for some reason one of you is not happy with a particular product you can return it to us within 30 days, no questions asked. Products must be in an unused, resealable condition to be eligible for a credit or refund. We stand behind all of our dog essentials and are always here to ensure that you receive the perfect product for you pet.

    We are always looking to serve you in the best way possible so please let us know why you are returning the item. All shipping charges associated with sending the item back to us will be your responsibility. Unfortunately we cannot refund the original shipping charges. Once the item is received we will begin processing the refund. Pleas allow 7 business days for the return to be processed.

    Learn more by visiting our Returns page.

  • How do I return an item?

    If you’re looking to exchange a product, the fastest way is to place a new order so your dog isn’t stuck waiting for the return to process!

    Package your item(s) including the packing slip and reason for return. If you don’t have the original packing slip please include your order number printed from your confirmation email.

    Send return items to:

    Bingin Dog Returns

    21461 SW 108th. Avenue

    Tualatin, OR


  • I own a retail store and would like to carry Bingin Dog products. Who do I contact?

    Please send us an email at with subject:"New Retail Account" and we will answer promptly! We have distributors ready to help stock your store with our unique, premium dog accessories.
  • Does Bingin Dog sponsor athletes?

    Of course we do! A big part of creating our beach dog culture involves staying deeply connected to our surfing roots. If you're interested in getting sponsored, shoot us a message to with subject:"Team Bingin" and let's talk!